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Consumer Duty sets higher standards for financial services customers

31/07/23

Today sees the launch of the FCA’s UK Consumer Duty.

This new regulation requires retail financial services companies to provide their clients with a ‘good outcome’ by:

  • Acting in good faith
  • Identifying and managing foreseeable harms
  • Providing all the information necessary for clients to make informed decisions

You can find out more about this regulation please visit the FCA’s website HERE

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